What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow us to recognize you when you return to our website, remember your preferences, and provide you with a personalized experience. They also help us understand how visitors use our website so we can improve it.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

• Authentication and login status
• Security and fraud prevention
• Load balancing and performance
• Cookie consent preferences

These cookies cannot be disabled as they are essential for website functionality.

Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

• Language and region preferences
• Dashboard customization settings
• Form auto-fill information
• Theme and display preferences

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

• Page views and user journeys
• Time spent on pages
• Click tracking and navigation patterns
• Device and browser information
• Traffic sources and referrals

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

• Advertising campaign tracking
• Social media integration
• Remarketing and retargeting
• Conversion tracking

Third-Party Cookies

We use third-party services that may place cookies on your device:

Google Analytics

Helps us understand website usage and improve user experience.Google Privacy Policy

Meta Pixel

Tracks conversions from Facebook and Instagram ads.Meta Privacy Policy

Intercom

Powers our customer support chat widget.Intercom Privacy Policy

Managing Your Cookie Preferences

Browser Settings

You can control and manage cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Preferences → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and Site Permissions

Cookie Consent Manager

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Access this cookie policy

You can change your preferences at any time by clicking the cookie settings icon in the bottom corner of our website.

Opt-Out Options

Impact of Disabling Cookies

While you have the right to disable cookies, doing so may affect your experience on our website:

• You may need to re-enter information on each visit
• Some features may not work properly
• Personalized content and recommendations may not be available
• We won't be able to remember your preferences
• Login sessions may not persist

Note: Disabling essential cookies will prevent you from using our services altogether.

Cookie Data Retention

Different types of cookies are stored for different periods:

Session Cookies

Deleted when you close your browser

Persistent Cookies

Stored for up to 2 years or until manually deleted

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We recommend checking this page periodically to stay informed about our use of cookies and related technologies.

Questions About Cookies?

If you have any questions about our use of cookies or this Cookie Policy, please don't hesitate to contact us.

Email Us

hello@thechatflow.com

Call Us

03171634191

How We UseCookies